Returns & Refund Policy

How to Return

We offer a 14-day return window, meaning you have 14 days from the date your order is delivered to request a return.

To start a return, please submit a Return Application.
Incomplete applications may not be approved.

If your return is approved, you will receive instructions via email with the correct return address.
Please do not send items back to the shipping address on your package, as this is not our return facility and your return will not be processed.

Return Eligibility

To be eligible for a return, items must be:

• Unworn, unwashed, and unaltered

• In original condition

• Free of damage, stains, or signs of wear

We reserve the right to refuse returns that do not meet these conditions.

Refund Options

Store Credit (Recommended)

• ✅ Free returns for store credit

• Optional bonus credit may be applied (if offered)

• Issued once your return is approved and inspected

Original Payment Refund

• Refunds are issued to your original payment method

• A 35% restocking fee will be applied

• Original shipping fees are non-refundable

Return Timeline

• Approved returns must be shipped within 7 days of approval

• Returns sent without approval or outside this window may not be accepted

Return Processing

Once your return is received:

• It will be inspected for eligibility

• Approved refunds or store credit will be issued within 5 business days

Return Shipping

• Customers are responsible for return shipping costs (unless using store credit option if you provide label)

• We recommend using a tracked shipping service

• We are not responsible for lost or misdelivered returns

Exchanges

We do not offer direct exchanges at this time.
You may return an eligible item and place a new order.

Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item:

• You must submit a return request within 14 days of delivery

If approved:

• We will replace the item at no cost to you

• In some cases, a return may not be required

We are not responsible for damage caused during shipping transit or by carriers.

Cancellations & Order Changes

Cancellations

• Orders may be canceled within 24 hours of purchase

• Dress orders are subject to a 25% cancellation fee

• Orders that have already been processed or shipped cannot be canceled

Order Changes

• Changes must be requested within 24 hours

• We cannot guarantee changes after processing begins

Non-Returnable Items

The following items are final sale and not eligible for return:

• Made-to-order wedding dresses

• Personalized items

• Sale items

• Store credit purchases

• Quinceañera dresses

• Orders shipped outside the United States

Additional Return Conditions

We do not accept returns for:

• Incorrect sizing or measurements provided by the customer

• Color differences due to screen display

• Change of mind or event-related reasons

• Bulk purchasing (multiple sizes/variations with intent to return)

Policy Enforcement

We reserve the right to refuse returns in cases of:

• Excessive or irregular return activity

• Suspected misuse or abuse of our return policy

Important Notes

• Returns must be sent only to the address provided in your approval email

• We are not responsible for items sent to the wrong address

• Unauthorized returns will not be processed

Store Credit Terms

• Store credit is valid for 1 year from issue date

• Store credit purchases are final sale and not eligible for return

Need Help?

If you have any questions, please contact us via chat or email and our team will be happy to assist you.  

📝RETURN FORM APPLICATION